Frequently Asked Questions
What types of photography do you offer?
Day Eleven offers portrait experiences, weddings, family and senior sessions, professional headshots, prom photography, event coverage, and commercial brand imagery. Explore our portfolio and services to find the experience that speaks to your vision.
How do I book a session?
Choose your experience, select an available date and time, and complete your booking online. Your session is officially reserved once the required payment and booking details have been submitted.
When will I receive my photos?
Every gallery is carefully curated and professionally edited. Standard turnaround times vary by session type and will be provided when you book. Rush delivery is available for additional fees upon request.
Do you require deposit?
A full pre-payment is required to secure your date. Depending on the session oe event, special accommodations can be made where a retainer will suffice. Any remaining balance and payment schedule will be clearly outlined during booking.
Can I reschedule my session?
We understand that life happens and plans may change. Clients may add Session Protection at the time of booking for added flexibility. If you are unable to attend your scheduled session, Session Protection allows you to reschedule for a later available date without losing your original payment or paying an additional scheduling fee. If Session Protection is used, a new session date must be selected within 14 days of the original appointment date. The rescheduled session may take place at a later date based on a later date based on availability. If a new date is not selected within the 14-day window, the session and all payments made may be forfeited.
Without Session Protection, standard cancellation and rescheduling policies apply.
Do you provide RAW or unedited images?
No. Every delivered image is selected and professionally finished to reflect the quality and creative style of Day Eleven. RAW and unedited files are not included.